Euan Semple's theory of KM is obviously the basis of every IT helpdesk:
"You can't log into the network? Well, why don't you go to our intranet site..."
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1 comment:
Matt, Euan has some interesting opinions about a range of things. His comment on "KM as a Doughnut" was most effectively countered by your riposte. As the author of the suggestion that we look at the article it was appreciated ;-)
BTW my help desk has an even more useful KM methodology - escalate to the next level of support or if in complete doubt tell the customer that they can probably still get their money back if they are unsatisfied with the product. How's that for customer service?
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