Reputations at Risk (4)

Tim Williams from Westpac then talked about Westpac's journey back from the brink of the early-90s. Tim's presentation was very much a game of two halves. The first half was a gripping story of corporate failure redeemed - an organisation relearning how to talk to its employees and customers. The second half was the ins and outs of Westpac's approach to sustainability. Ultimately this is where the meat was but seeing the balanced scorecard and the org charts was much less compelling than the first half.