At exceedly short notice, we got Tom Davenport to speak courtesy of Leonardo Consulting who had flown him over to be part of a conference on Business Process Management (BPM). Tom's talk was thought-provoking (well, given his experience, it would have been a bit disappointing if it wasn't) - esp. around the links between BPM, KM & embedded learning.
Tom's 10 ways to improve knowledge work:
1. Adopt a process orientation
2. Change the external environment
3. Script the work
4. Embed knowledge into work
5. Automate decisions
6. Focused knowledge management
7. Address personal capabilities
8. Reuse existing intellectual assets
9. Put someone in charge of improvement
10. Build effective social networks
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