I recently had the pleasure of interviewing Jason Ryan of the New Zealand State Services Commission on the use of social software by governments (esp. the kiwis) and very enlightening it was too.
Download the mp3 here (24:38, 5.6 Mb)
Show Notes
00:00 - Jason introduces himself.
01:00 - Jason begins blogging himself. NZ Aid and the Retirement Commission experiment with blogs.
02:45 - Social software is not the solution to every problem.
04:00 - Should governments use hosted services?
05:20 - Principles for government use of social software. Why is sovereignty important?
06:38 - Social marketing, Bebo & a sense of optimism.
07:30 - You don't want the government to be your dad dancing at a party.
08:30 - Two contrasting cases: Police Act Review wiki vs. Safe As forum.
14:40 - Other examples from around the world.
18:00 - What's the future for social software in government?
20:00 - The risks of Facebook for employees and what we should do about it.
23:00 - What do you think?
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2 comments:
It is a crazy world we live in where I visit a blog in the US run by an Englishman in Sydney to hear an Australian talk about the use of social media by the government in New Zealand.
Or maybe, given the subject matter, the roundabout route makes sense.
This was very interesting - thanks Matt; the only thing I wouldn't agree on is the innovation metaphor within government, the dad dancing at your party metaphor doesn't feel right.
I want my government to be experimenting with social media, particularly around ways to engage me as a citizen. Just keep the experiments small and don't bet the farm on a single untried channel.
Thanks Matt (and Jason).
Sam - Welcome. It is a crazy, mixed up world. I think an experimental approach to this stuff is critical. What have your experiments been like?
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