The Maister Plan

Ross has drawn by attention to David Maister's web site. Several of my colleagues hold him in awe as the consultant's consultant so I rushed to check out the site. And it's a delight. DM seems to have taken up blogging & podcasting, he "gets" RSS, there are articles, seminar handouts & videos. The content itself is rock solid - including an article with the title "Marketing is a conversation"...