Thursday, December 17, 2009

PEITSD

Have you ever met a victim of Post ERP Implementation Traumatic Stress Disorder?

How can you tell if someone has PEITSD? Here are the signs:
  • A belief that IT salespeople are liars and only want to get as much money out of you as possible.
  • A belief that all IT consultants are sadists and only want to get as much money out of you as possible.
  • A disbelief in RoI figures based on headcount reduction through efficiency gains.
  • A morbid fear of consipulation*.
  • An overwhelming sense of process-based persecution.
What other symptoms have you noted?

*consipulation = consultation + manipulation

5 comments:

wonderersheart said...

I've only met people with EITSD - symptoms are exactly the same but the (typical?) implementation is never ending (no definable 'post' stage).

Matt M said...

Anne - very, very true.

James Dellow said...

The antidote is to bring in some other consultants that happen to be working on another unrelated project, but happen to introduce them to software that costs a fraction of the cost of ERP system but actually helps them get their jobs done. Case in point: I worked on a project where we helped to make some people with PEITSD very happy by showing them how the instant messaging system could be used for remote support of ERP users. They loved it! So, my prescription is a dose of social computing (twice daily).

Matt M said...

James - social software has a role to play but sometimes these victims are so traumatised, they can't deal with any form of technology at all.

You have to be very gentle with them!

BrianSJ said...

This is not a disorder, it is enlightenment.

See Szasz on medicalization