books offer

Who wants a copy of the following?

• American Gods by Neil Gaiman
• The Iliad (Robert Fagles translation)
• A Thousand Plateaus by Gilles Deleuze & Felix Guattari
• Rip It Up & Start Again by Simon Reynolds
• I Wouldn't Start From Here by Andrew Mueller
• The Fifth Discipline by Peter Senge

For pick-up only in the Sydney area.

michael sampson in canberra & melbourne

Michael Sampson will be bringing his world of Sharepoint sanity to Melbourne & Canberra in February. Catch him while you can!

the guy in the polo shirt

When you're at a business IT-related conference or an exhibition, each vendor stand will have a bunch of guys (& maybe a chick or two) in expensive-looking suits. There will also be a guy (maybe slightly overweight) in a polo shirt, fiddling with the demo. I always go for the guy in the polo shirt because most of the stand personnel will be sales people (with the occasional marketing manager thrown in). The guy in the polo shirt is generally the pre-sales guy. Sales teams hunt deals. Pre-sales exists because most sales staff don't have the deep product technical knowledge and can't run anything but the simplest of demos.

Generally I am not interested in the sales pitch. I want to know what the actual strengths & limitations of the product are. Pre-sales guys are far from unbiased but their pride in their technical knowledge means that you tend to get a slightly more realistic view of the product.

kissin' babies - trying to get to boston for enterprise 2.0

The Enterprise 2.0 Conference running in Boston this June has decided to allow an open submission & voting process. I have three submissions entered & I'm focusing my efforts on this one relating to RoI getting through. So if you could register on the site & vote for me before 20 January, I'd be much obliged.

I also thought I'd give you information about the other papers that stood out for me:

• In terms of "voting for your mates", I like Patti Anklam & think her 3 efforts could be most interesting: NetWork, KM & Leadership (Doug Cornelius & Jack Vinson are also involved).
• In terms of "full disclosure": I may well be on the panel for Ephraim Freed's learning culture session if it goes through.
  
• I have also liked the look of sessions by Jon Ingham, Paula Thornton & MITRE.

There are 463 proposals - vote for mine & I will kiss your baby!

book review: finding the sweet spot

Dave Pollard is a crazy-intense writer - one of the best writers on the web. One might even say that Dave thinks too much. Which is handy for the rest of us because he has written his first book - Finding the Sweet Spot. Dave brings his own mix of idealism and deep, detailed consideration to the topic of a creating a sustainable business. I used Dave's Gifts/Passions/Purpose 3 circle model when I started plotting Innotecture (I don't think I'm there yet BTW).

If you want to think about business in a different way then this book comes recommended.

book review: streetlights & shadows

As you may know, I have a lot of time for Gary Klein. So when I found out by chance on Amazon that he had a new book coming out at the end of last year, I ordered my copy straight away. Those of you that have read previous GK books will not be surprised by the contents but it takes these same ideas deeper. Sources of Power was 20 years of reseach condensed into a single book. The Power of Intuition and Working Minds were more how-to guides for the lay manager & cognitive specialist respectively.

In "Streetlights & Shadows", you get the impression that GK has had a lot of debates with people who disagree with him. GK strikes me as the kinda guy who will go off and ponder unsatisfactory discussions, sometimes for years, until he gets an answer that he's happy with.

This is an immensely rich book but it's not for those seeking easy answers or quick tips & tricks. With luck, it may even make you think as deeply as Gary Klein.

book review: information ecology

Tom Davenport's Information Ecology was published in 1997 and yet I've only just read it. This discovery came about because of some client work. We're trying get a handle on their information environment. Standard information architecture approaches felt inadequate to the task and I was left thinking "What we really need here is some kind of ecological approach to their information. If only someone had written a book on that. Wait a minute..."

So I got my copy and it pretty much lived up to expectations. It should be compulsory reading for all knowledge and information managers. It hasn't really dated, the issues it describes have if anything gotten more severe and its proffered solutions provide food for thought (whether you go with them or not). Plus second-hand copies are stupidly cheap.

When I start my own KM degree, it will form part of the core reading list.

i only have 2 problems with the term "design thinking"...

...And those are the words "design" and "thinking".

It's the New. Hot. Thing. Over the Christmas break, I read Change by Design and The Design of Business (having consumed The Ten Faces of Innovation a couple of years ago) - and there are several other books on the topic available.

So what is design thinking?

Well, according to Roger Martin, it's abduction - which is all very clever but not especially helpful. More helpful is the chapter in TDOB devoted to P&G's attempts to become an innovative organisation.

So is "design thinking" just a another phrase for "innovation" then? It will probably be used that way. Expect organizations that want to look good in their annual reports without actually doing anything new to create "Head of Design Thinking" roles and then axe them 18 months later.

For those of us who wish to take this opportunity more seriously, design thinking seems to be made up of the following:

• A human-centred (rather than technology-centred) approach to innovation & improvement.
• A systemic concern with the total user experience rather than a narrow focus on a particular product or service.
• A focus on unarticulated needs rather than articulated wants requiring immersive research techniques.
• A willingness to visualise & prototype solutions rather than relying on words alone.
• A willingness to iterate solutions rather than expecting them to be immediately fully-formed.
• An appreciation of the power of storytelling, theatre and emotional communication in general.

Now designers do not have a monopoly on these attitudes and skills (in fact some famous designers exhibited them quite poorly) and this is primarily about doing, about practice, rather than thinking*. But we now seem to be saddled with this term so let's make the best of it.

*Of course it is thinking but in a Damasio style not a Cartesian one.

enterprise 2.0 book review: is an andrew mcafee a communist?

I've just finished Andrew McAfee's Enterprise 2.0 book*.

There are two good things to say about the book and one criticism:

Good thing 1: Having a Harvard (now MIT) academic talk about the use of social software in the enterprise (plus a handy label) gave it respectability. The book continues that process of maturation. it doesn't hurt that from the opening sentence, it's well-written.

Good thing 2: Although much of the book seems to pull together the thinking & comments of others, AM does have something to contribute - the bull's eye model of strong/weak/potential/no ties. This provides an important perspective on how different social software tools work in different contexts.

Criticism: The last chapter in the book is entitled "Looking Ahead" and draws on Model 1 / Model 2 of Chris Argyris**. Although AM states: It is critical to stress that Enterprise 2.0 alone will not move people and organizations from Model 1 to Model 2 theories-in-use, he believes that they have a major role to play.

In this, he reminds me a lot of Karl Marx. Marx believed that human beings were corrupted by the economic system in which they operated (i.e. capitalism). Remove them from the bad system and everything would be OK. The thing is that environments & institutions can make human beings better or worse but hierarchy & social gaming are built into human nature. We are constantly in competition and co-operation at the same time.

So I personally think that Enterprise 2.0 technologies will have a comparatively small impact (but nonetheless one worth paying attention to) in how organizations work and workers collaborate. I think their combined historical impact will be less than email and other forces will actually drive more corporate openness (or indeed closure).

Of course, the thing about technology & social change is that you never can tell. Enterprise 2.0 is worth putting in the risky end of a barbell strategy.

*I wanted to link to the HBSP info but their site is screwed.
**This morning I was rereading chapter of 6 of Changing the Conversation in Organizations, where Patricia Shaw very carefully takes apart the tradition that Argyis comes from.

facing the swarm: the coming obsolescence of the big idea

Educated people in business love The Big Idea. Generally this is a heroic idea that will change everything. I am falling out of love with the Idea of The Big Idea. I think the problems were face as a species are so complex, are so wicked that just a few Big Ideas won't do.

We need a swarm of lots of Small Ideas small ideas. Micronotions that propogate across the memescape. Like any small, fast-breeding creatures, many are poorly adapted for their environment and doomed to die but many will reproduce and mutate and colonise.

Of course, careers are not built on small ideas nor are awards won. But the world is changed by small ideas.

I call for a profligacy of conceptulets.

Think small!

muhammad yunus - strategic doer

MY: See making money is an exciting thing. You can find a lot of pleasure in making money. Changing the world is the most exciting thing in the world. We have to make a decision that I will not live my life in a way that will take away the enjoyment of life for another person - that simple decision, that's all.

AD: It's a powerful thing that you are talking about. I mean I am just thinking probably one of the most popular shows on television round the world is called "Who Wants to be a Millionaire", it's about the desire for money.

MY: There should be another show, "Who wants to change the world?" But that show you are not promoting, because those who made the "Who Wants to be a Millionaire" makes million out of it.

I absolutely love this interview with Muhammad Yunus. A high-point of my year. As I read it, tears of joy are streaming out of my eyes.

There are many smart people in the world. But very few genuinely strategic doers. People who not only see the fine grains of detail but the big picture, the whole globe floating in space. And who not only see it but choose to act in a positive way to change it. Whatever your feelings about Grameen Bank, Yunus counts as one of those strategic doers.

PEITSD

Have you ever met a victim of Post ERP Implementation Traumatic Stress Disorder?

How can you tell if someone has PEITSD? Here are the signs:

• A belief that IT salespeople are liars and only want to get as much money out of you as possible.
  
• A belief that all IT consultants are sadists and only want to get as much money out of you as possible.
• A disbelief in RoI figures based on headcount reduction through efficiency gains.
• A morbid fear of consipulation*.
• An overwhelming sense of process-based persecution.

What other symptoms have you noted?

*consipulation = consultation + manipulation

book review: sharepoint roadmap for collaboration

I have been recommending Michael Sampson's book Sharepoint Roadmap for Collaboration to everyone I know who is working with Sharepoint (and that's a lot of people). It's a down-to-earth, practical guide to using Sharepoint to support (rather than hinder collaboration). I prefer it to Seamless Teamwork because that book was mostly aimed at end-users of Sharepoint rather than us poor bastards collaboration experts who have to manage the overall implementation*. This second book is much more for us.

One gripe: No pictures. Not a single one. Something for the visual thinkers in the next book please Michael.

*Apparently SP 2010 will solve all the problems that have bedevilled previous releases. My advice: Trust but verify.

blokes n babies

We have an ergobaby carrier and at the moment it's not only handy for supporting the young chap in strolls & promenades, but also strapping him to my torso seems to be the one thing that settles him down from hardcore tantrum mode.

However the marketing to men for the ergobaby is wetter than the contents of a straining nappy. Pictures like this with effete male models really aren't winning me over. More meatless SNAGs than a vegan sausage sizzle.

May I offer up this alternative aspirational image instead?

master chefs or drama queens?

The TV sen-sa-shun of 2009 has been Masterchef. And to begin with, I was a fan. I like food (as even a cursory glance at my waistline will evidence). And I like the notion of the Australian public being turned on to food. The three grumpy, chubby judges seemed OK as well. N.B. The one thing that annoyed me was the music. They might was well have had signs saying "applause" or "cheer" or "boo". It had all the subtlety of a chicken vindaloo. Try too hard to be dramatic.

So Masterchef begat Celebrity Masterchef and a few weeks ago I was watching the celebs ham it up in some kitchen somewhere. One of the grumpy, chubby judges was exhorting the contests: "This is the most important day of your life!!!"

And I thought: Hang on. Some of these people have had kids. Some of these people have buried loved ones. They've hit sporting heights or wowwed tens of thousands of people in a stadium somewhere. And this is the most important day of their lives? What drugs are you on chubby, grumpy man?

And then it struck me that Maserchef might actually be harming our appreciation of food. Because food should be enjoyed in a context. The best meals have a culinary component but they also have a big human aspect too. Banter + Grub = Awesome. Grub on its own = Food wanker. The music had infected the rest of the programme.

And in focusing too much on the grub, Masterchef is in real danger of making cooking a bit stressy & tedious. So you can't make a ****ing Croche en Bouche? Who cares? Can you slap down a nice cake & tell us a funny story & make us feel loved? Yes? Then we'll come back to your table.

Preparing food should be a pleasure. It should not be stressful. Unfortunately the currency of a TV show like Masterchef is drama & stress. Fine in its place. Just don't mistake it for culinary reality.

book review: opening up - remain in light?

I read Opening Up by Andrew Rixon (words) & Simon Kneebone (pictures). about a month ago. It's an immensely charming book that applies the world of fairy tales to organisational life & personal development. I have a lot of time for both author & cartoonist but I also have a challenge for them.

Fairy tales are not all nice. Many pre-modern fairy tales are dark & shocking affairs to modern eyes & ears. People die horribly. People do terrible things to each other. Virtue is not always rewarded. Evil is not always punished. Life lessons are not always learned with a happy smile.

As uplifting as Opening Up is, I was left feeling as though I had been told a version of the world that was not quite true. The world is full of chiaroscuro and we cannot always remain in the light.

I would suggest Neil Gaiman as a contemporary writer who understands the power of fairy tales. And I would challenge Andrew & Simon to encompass both the light and the dark in their work.

finian

pay for play

Some of these discussions around "earned media" vs "paid-for media" remind me of sex (I'm a man, everything reminds me of sex).

• Earned media is presented as inherently better than the paid-for kind at a moral level (as opposed to just a financial one) in much the same way that "earned" sex is inherently better than the paid-for kind*.
• Men who pay for sex do not necessarily do so out of desperation. They may want sex but not a relationship. Is deceiving someone that you want a relationship with them when really all you are after is the sex more moral than paying some for it? Isn't a honest transaction better than a fraudulent relationship?
• A lot of earned media seems to consist of stressed journos recycling press releases - like a relationship where one partner trades security for sexually satisfying the other?
  
• As the cliche goes "You always pay for sex". What are your actual costs with with not seeking paid-for advertising?
  

*I don't particularly want to get into arguments about the morality (or otherwise) of prostitution but it exists in many cultures and it seems to fulfill a basic human need. However it doesn't seem like an appealing career choice.

has marketing eaten social software?

First off, let me say some nice things about the people that put on the Social Media Club in Sydney. They volunteer their time. They put on very professional events that attract a lot of people. They are kind to animals and help old ladies across the road. The first session was especially good because they had a bloke from a marketing agency and they also had Leslie Nasser - who is not a marketing guy but did something cool online.

Now I am not a marketing guy. But I am interested in social software (blogs, wikis, Twitter, etc) and I am interested in people who are doing cool stuff online (regardless of who they work for). And I don't feel there's anything at the Social Media Club for people who aren't in PR or marketing agencies. Now that may be who its intended audience, in which case they ought to change the name to make that clear - the "Social Media for Marketers Club" is nicely unambiguous.

However if it does go down that path then it risks being less interesting as a result. It's like a "Television Club" that only discusses ads or a "Telephone Club" that focuses on call centres. There is a whole world out there and there are plenty of people in it who aren't after a "social media expert" title.

So I'd encourage the organisers to broaden the kind of presentations they have and possibly experiment with the format as well. One or two people on stage separated from everyone else feels very traditional, very old media (as another Gavin mentioned). How could it be done differently?

intelligent design?

Intelligent Design is best understood as a failure of the imagination. We look at the world and see something with order. Jungles with thousands of species existing in equilibrium. Coral reefs, polar icecaps, rolling hills. The idea that is could have been shaped by forces without intention is ridiculous to us. Someone must have built it. Someone like us but bigger.

Because order only comes from intention, doesn't it? The world is a machine, fashioned by the Great Engineer.

Could the tents of Organizational Design be a similar failure of the imagination? Are our organizations more like machines or jungles?