A presentation on demonstrating the ROI / Value of Knowledge Management to beancounters - based various experiences. Of course, I can't put the really juicy stuff in the presentation - you'd have to get me in to deliver it for that...
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2 comments:
Matt -
With law firms (and any other firm that sells its services by the hour) will have a direct negative ROI. Any time saved is time not billed to the client.
Of course, just because the time is billable, it does not mean its collectable.
Hopefully, by being more efficient and producing better work, you will get more business from the client.
But now you are just guessing at what value the KM projects may have.
Doug - The business model underlying many law firms does indeed drive some perverse behaviour. Efficiency depends on law firms operating in a competive environment - do they?
And yes, there is definitely some "guessing" involved (I like to think of it as estimating). The thing is: Will other people agree with your guesses/estimates? Hence my badging this stuff "Quantitative Rhetoric".
N.B. My own experience of lawyers is that they are poor at quantitative estimation as compared to, say, engineers or accountants. But on the other hand, they love a good argument.
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