If you want to do your work better, go home

So this article in the WSJ based on Yankee Research on the use of consumer technologies inside the firewall is bound to raise some conversation.

If you go to the press release for the report itself, Yankee recommend a "Zen" strategy or "ceding control to end users via a internal customer care cooperative model".

I haven't seen the complete report but this could be seen as the outsourcing of IT support for these technologies to voluntary user groups (a kind of collective self-service) or else the IT department taking the role of an internal goverance / consulting group rather than actually managing the IT themselves. Either of these models would imply IT personnel with both strong technical, political & faciliation skills. How many of those are there about?

Source: Joe McKendrick & James Robertson