You could almost recast CB's points as KM improv:
- Start from where you and they are.
- Go somewhere new & better with them (but note the previous point).
- Pay attention to them (& what they do).
- Adopt, adapt & change.
- Use what's to hand and fits in (i.e. technology).
Or something.
And SC is right about this being the wrong question. And as we're on the improv tip here in major way at the moment (don't worry, the symptoms will pass) - the manager of knowledgeable subordinates has to take what they offer and respond with "yes and" in some way.
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